Service Desk Technician

A professional services organization is looking to bring on a Service Desk Technician to provide hands-on technology assistance to employees in an office environment. You will support Windows computers, Microsoft Office applications, mobile devices, printers, and other workplace technology while troubleshooting and resolving day-to-day technical issues.
You'll also assist with laptop and desktop deployments, conference room and video conferencing technology, hardware installations, and equipment replacements. This is a great opportunity for someone who enjoys working directly with users and providing responsive technical support in a fast-paced professional environment. If you are interested in this Technical Support Technician opportunity, please apply now.
Required Skills & Experience

• 3+ years of IT support, desktop support, or similar hands-on technical experience
• Strong troubleshooting experience with Windows PCs and Microsoft Office
• Experience supporting laptops, printers, mobile devices, and common workplace applications
• Familiarity with hardware imaging, configuration, and deployment
• Working knowledge of Active Directory, Exchange, VPN, DNS, and DHCP
• Strong communication and customer service skills

Desired Skills & Experience

• Experience supporting video conferencing and conference room technology
• Ability to independently balance multiple support requests and priorities
• Previous experience supporting users within a law firm or professional services environment