Technical Service Officer

ESSENTIAL JOB FUNCTIONS:

1. Mandatory Process Validations
   • CCT test panel preparations
2. Complaint Handling & Troubleshooting
   • High‑severity issues often extend beyond one week.
   • Certain critical cases require round‑the‑clock monitoring across shifts.
3. Business Protection Against Competition
4. Product Trials & Growth Initiatives
   • Ongoing and upcoming trials for alternate paint systems to protect existing business.
   • New business trials in progress or pipeline.
5. Ongoing Customer & Commercial Support
   • Regular visits to monitor competitor activity and maintain relationships with key decision‑makers.
   • Paint inventory management at customer sites and regional warehouse.
   • Payment follow‑ups and commercial coordination

SKILL REQUIREMENTS:

• Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
• Understanding of paint test methods, basic chemistry and their application methods.
• Applying expert principles and practices within an area or general principles and practices in multiple service areas.
• Providing technical guidance and advice to improve quality and efficiency.
• Working with line and management personnel.
• Communicating technical and operational concepts to facilitate sales.
• Providing technical customer service.
• Performing account management and sales activities.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive directions.

EXPERIENCE REQUIREMENTS:

• 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.

• Should have product and application knowledge on different liquid & powder chemistries.

• Minimum 2 years of experience towards managing customer production line independently.

• Should be ready to travel in North region

EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree in science, Operations management or equivalent or higher education and experience.

JOB LOCATION:

• Faridabad

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