Full timeTechnology

Data Center Operations Manager

Amazon Web Services, Inc.Hermiston, Oregon🇺🇸United States

Why this role stands out

This role offers a significant opportunity to lead critical operations within a globally recognized leader, driving excellence in data center management and fostering your team's growth. You will thrive here if you possess strong leadership and technical skills in areas like incident response and capacity planning, and are eager to contribute to a dynamic, high-impact environment. Apply now to take your career to the next level with AWS!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationHermiston, Oregon, United States

Job description

Lead data center operations teams to maintain availability, reliability, and service levels. Oversee technician performance, ticket prioritization, staffing, hardware logistics, operational metrics, incident response, and process improvements across data center sites.

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators.
Manage performance of data center operations teams across locations.
Recruit, train, and develop data center technicians and career paths.
Oversee daily operations, shift arrangements, queue management, and hardware logistics.
Monitor operational KPIs and service levels; lead outage events and incident response.
Document procedures and improve workflows, technology, and automation.

Required Skills