Senior Associate - GCC Travel Helpdesk

Company Overview

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Position Summary :

The Corporate Travel Booking Support Specialist provides transactional, execution-focused travel booking support for U.S.-based employees from the Company’s Global Capability Centre (GCC). This is an in-house, non-agency, shared-services role responsible for booking and supporting business travel within approved Travel Management Company (TMC) systems and workflows.

Key Responsibilities:

Travel Booking Execution

• Execute air travel bookings using approved TMC tools.

• Support standard, complex, urgent, and large crew or group travel itineraries.

• Process booking changes, cancellations, exchanges, and reissues.

• Ensure accuracy of itineraries and traveler records.

Lodging & Ground Transportation Support

• Support hotel bookings via the TMC-linked Corpay Lodging platform.

• Assist with lodging modifications and cancellations per Corpay rules.

• Book rental cars, rail, and other ground transportation within the TMC.

Traveler Support Services

• Assist travelers with booking tools and processes.

• Support travelers during delays, cancellations, or disruptions.

• Provide after-hours and overnight U.S. travel support as scheduled.

Process, Controls & Documentation

• Execute bookings in accordance with documented procedures and system controls.

• Log all requests and activity in the TMC workflow or ticketing system.

• Meet defined SLA and KPI targets for response time, turnaround, and accuracy.

• Bachelor’s degree or diploma preferred

• 2–5 years of corporate travel booking or shared-services experience

• Experience supporting U.S. domestic travel

• Experience with corporate travel booking tools (e.g., Concur, Amex GBT, CWT)

Skills & Competencies

• High attention to detail and accuracy

• Ability to manage urgent and time-sensitive requests

• Strong communication skills in English

• Comfort working within defined procedures and control frameworks