Customer Experience Coordinator

Job Summary

We’re looking for more Customer Experience Coordinators to join our team in the North East. If you enjoy working with people, building relationships and making a real difference to customers, this could be a role for you. You don’t necessarily need years of housing experience — experience working with customers or people is what matters.

We’re proud to be a 3 Star Best Companies – World Class organisation, and we’re growing our customer experience team.

A Customer Experience Coordinators role is to deliver an unforgettable experience and support customers throughout their journey with RE:GEN whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.

As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.

Daily Responsibility

• Coordinate all activities that relate to the customers journey, from introduction through to the completion of works

• Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation

• Support the site manager in all activities affecting the customer experience

• Investigate and resolve complaints within agreed timescales

• Resolve problems of access or other social issues

• Identify community initiatives to fulfil social value commitments

• Asset in developing continuous improvement opportunities links to all activities affecting the customer journey

Experience & Skills

• Excellent communication skills, both written and oral

• Ability to work in a fast paced environment

• Good initiative and logical thinking skills

• Good problem solving skills

• Confident and organised

• Good communication and negotiating skills

• Computer literate

• Team player

RE:GEN Employee Benefits

• £4,000 car allowance

• Salary Sacrifice Car Scheme

• 27 days annual leave

• Two paid volunteer days annually

• Pension contribution scheme

• Life assurance scheme

• Private healthcare

• Bonus scheme

Interview/Assessment Date: 29th September 2026