Digital Service Desk Analyst - IT & Customer Experience

XPT Software Australia Pty Ltd is seeking a Digital Services Analyst to support Sydney Water in delivering digital IT services from Sydney. The role focuses on security, process adherence, and timely service delivery across the Digital Service Desk functions.

The successful candidate will contribute to a culture of high-quality customer service, assist in training colleagues, and help monitor and report on digital processes and metrics to ensure reliable service levels.