Admin Market Leader

Job Summary:

In addition to performing the local Office Administrator job duties for an assigned office(s), the Administration Market Leader oversees the administrative operations within a designated market(s), ensuring alignment with firm-wide policies and strategic objectives. This role manages administrative teams, optimizes processes, and implements best practices to support business operations. The position collaborates with geographic and national leadership to drive operational efficiency, resource allocation, and compliance with regulatory requirements. The Administration Market Leader is responsible for fostering a culture of continuous improvement and delivering high-quality administrative support to internal stakeholders.

The work associated with this position requires travel and is frequently performed at a BDO office.

Job Duties:

• Performs core office administrator duties for assigned office(s)
• Leads and manages administrative teams within the assigned market(s)
• Develops and implements administrative strategies and initiatives, in alignment with national and geographic objectives
• Ensures compliance with firm policies, procedures and regulatory requirements
• Collaborates with leadership to optimize resource allocation and operational processes
• Monitors and reports on key performance indicators for administrative functions
• Identifies opportunities for process improvement and drives implementation
• Coordinates training and development for administrative staff
• Manages budgets and oversees cost control measures for administrative operations
• Serves as a liaison between offices within assigned market and national administration
• Establishes strong rapport with leaders and peers throughout the organization
• Other duties as required

Supervisory Responsibilities:

• Evaluates the performance of direct reports and assists in the development of goals and objectives to enhance professional development
• Collaborates with direct reports and key stakeholders to interview, hire and terminate administrative employees
• Ensures administrative team members are trained on all relevant software, processes and resources

Qualifications, Knowledge, Skills, and Abilities:Education

• High School Diploma or GED, required
• Bachelor’s Degree, preferred

Experience

• Ten (10) or more years of experience in administration or operations management, required
• Five (5) or more years of experience in a leadership role, required
• Project management experience, required
• Experience in a professional services environment, preferred

License(s)/Certification(s)

• N/A

Software

• Proficiency in Microsoft Office Suite, required
• Experience with enterprise resource planning (ERP) systems, preferred

Language(s)

• N/A

Other Knowledge, Skills & Abilities

• Superior verbal and written communication skills
• Strong analytical and process skills
• Solid judgment and reasoning skills
• Strong management and delegation skills to effectively lead and direct a team
• Excellent interpersonal skills with the ability to relate with diverse personalities in a tactful and mature manner
• Ability to respond tactfully and professionally in high demand situations
• Able to multi-task while working independently or within a group environment
• Able to communicate effectively with principals and top management in a clear and concise manner
• Solid organizational skills specifically ability to meet project deadlines with a focus on details