Patient Access Specialist - Care Lane Hematology/Oncology Clinic

Salary Range

The expected base rate for this Glens Falls, New York, United States-based position is $19.00 to $28.50 per hour. (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements).

The Impact You Can Make

As a Patient Access Specialist you will serve as the first point of contact at all entrances of our Care Lane Clinic for visitors, patients and employees by utilizing the Visitor Management System. In this position you must listen and respond to visitors’ service needs with the appropriate level of urgency, providing direction and information as appropriate.

Team Impact

We are proud to offer a comprehensive program of cancer care services that are unsurpassed in the Glens Falls and Saratoga Regions of New York – from advanced treatments and innovative education and support programs to early detection and cancer prevention. Our combination of medical expertise and patient support has earned us an accreditation by the American College of Surgeons as a Community Hospital Comprehensive Cancer Program – the highest designation available outside of an academic environment.

How You Will Fulfill Your Potential (Responsibilities)

• Checking in visitors, vendors or any non-patient persons entering the hospital.

• Providing directions to those entering the hospital.

• Contact departments via phone for visitation, vendors, question, or concerns.

• Assist with wheelchairs for those in need.

• Awareness of surroundings, contact Security with any issues.

• Assist with ID badging questions or concerns, contact security for assistance.

• Assist with maintaining a safe and clean work area, keep areas clear of safety issues (wet floors,

• carpets, signs blocking egress etc.).

• Assist with training of new employees.

• Incident report writing.

What You Bring (Qualifications)

• Education/Accredited Programs

  • High School Graduate or GED required.

• Licenses/Certifications/Registrations

  • None

• Skills/Abilities

  • Ability to read and interpret documents such as safety rules and policies/procedures.

  • Ability to write routine reports and correspondence.

  • Project a professional image. Must be friendly, personable, and always alert to customer needs.

  • Must be able to communicate effectively with all individuals in a friendly, positive manner and possibly in adverse situations.

  • Basic math skills with the ability to add, subtract, multiply, divide, and compute in all units of measure.

  • Ability to solve practical problems and deal with a variety of variables in situations such as those relating to the security function.

  • Ability to use computers.

  • Ability to balance multiple tasks/priorities.