Why This Role Stands Out
Leverage your automotive expertise in this hybrid Technical Advisor role with The AA and Jaguar Land Rover, offering a competitive salary and a chance to develop your problem-solving skills while supporting customers. You'll thrive here if you enjoy diagnosing complex issues and are eager to contribute to a reputable organization with a supportive team environment. Apply now to advance your career and make a tangible impact.
Quick Overview
Job Description
Employment Type: Full time permanent
Location: Oldbury hybrid 3 days per week in the office 2 days working from home
Salary: £35,000 salary plus a fantastic benefits package
Hours: 36.25 hours per week Monday to Sunday between 8am & 7pm
Join Two Iconic Brands Jaguar Land Rover & The AA
Love solving technical problems? Passionate about the automotive industry? Ready to use your expertise in a role that keeps customers moving?
We're looking for experienced automotive professionals to join our growing Technical Advisor team in Oldbury.
If you enjoy diagnosing faults, supporting customers, and using your technical knowledge to make a real difference, we'd love to hear from you.
This is your chance to combine your expertise with two trusted brands – Jaguar Land Rover and The AA – while developing your career in a fast-paced and rewarding environment.
#LI-CL1 #LI-Hybrid
This is the job
As a JLR Technical Advisor, you'll provide expert remote technical support to customers experiencing vehicle issues.
Using your diagnostic skills, you'll assess each situation and determine the most effective solution whether that's guiding the customer through a remote fix or arranging roadside assistance only when it's genuinely needed.
Every day brings something different, giving you the opportunity to solve a wide range of technical challenges while delivering an exceptional customer experience,
What will I be doing?
You'll use a variety of diagnostic tools and information, including:
- Customer-reported symptoms
- Vehicle history
- Technical bulletins
- Connected vehicle data
- Diagnostic log files
You'll also accurately record technical information across multiple systems, helping to improve future diagnostics and support business decision-making.
What do I need?
We're looking for someone who enjoys solving problems and thrives on helping others.
You'll have:
- NVQ Level 3 in Light Vehicle Maintenance & Repair (or equivalent)
- Significant hands-on experience within the motor vehicle repair industry
- Strong diagnostic and fault-finding skills
- Excellent communication skills, with the ability to explain technical information clearly and confidently
- Good IT skills and confidence using multiple computer systems
- A customer-focused approach with a passion for delivering great service
- A flexible attitude, with availability to work a rota covering Monday to Sunday between 8:00am and 7:00pm
At The AA, we invest in our people. Whether you're looking to develop your technical expertise or progress your career, we'll provide the support and opportunities you need to succeed.
Our benefits include:
- 25 days annual leave, plus bank holidays
- Free AA Breakdown Membership from day one
- Discounts on AA products, including car and home insurance
- Car salary sacrifice scheme
- Discounts on shopping, holidays, healthcare and much more
- Pension scheme with up to 7% employer contribution
- Company-funded life assurance
- Employee Assistance Programme
- Excellent learning and development opportunities
Be yourself at The AA
At The AA, we believe diversity makes us stronger. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive.
If you're passionate about automotive technology, enjoy solving complex problems and want to build your career with two iconic brands, we'd love to hear from you.
Apply today and help keep our customers moving.