ServiceNow GenAI Developer - Remote - W2 only

Position: ServiceNow GenAI Developer

Location: Remote

Duration: Long-term

Job description

Role Responsibilities

• Deploy and configure Now Assist capabilities, including Generative AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.
• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.
• Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics
• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time to value for Now Assist features
• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists
• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.e
• Surface and escalate adoption blockers, technical, organizational, or behavioural, and recommend targeted interventions
• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.le
• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs
• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.
• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Qualifications

• 7 years of ServiceNow configuration and implementation experience with demonstrated hands-on AI feature deployments
• Hands-on experience deploying one or more of the following: Now Assist, GenAI, AI Agents, Virtual Agent NLU, AI Search, Task Intelligence, or Document Intelligence
• Understanding of AIML concepts including Large Language Models LLMs prompt engineering, and Generative AI, particularly in enterprise workflow contexts
• Minimum 2 active ServiceNow CIS certifications; ServiceNow Certified Application Developer CAD preferred
• Demonstrated ability to influence and consult, providing options with pros, cons, and risks in a complex and varied customer environment while providing thought leadership to customer sponsors and stakeholders in solving business process and/or technical problems
• Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines
• Experience with ServiceNow platform capabilities including Flow Designer, Integration Hub Studio, IDE APIs, and Automated Test Framework to support AI data flows and configurations
• Strong communication skills;s able to explain technical concepts to nontechnical stakeholders and lead enablement sessions confidently
• Experience with AI adoption frameworks and change management methodologies preferred
• Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred
• Experience with data management, database design, and database concepts
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven ability to mentor junior consultants or lead technical workstreams
• Analytical and problem-solving abilities with a keen eye for detail
• Good presentation and report writing skills
• Up to 30 travel annually

Skills

Mandatory Skills: ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps