Quick overview
Job description
Kaiser Permanente is seeking a Senior IT Support Engineer to provide advanced technical support for our internal teams in a cloud-first, SaaS-driven environment. You will own complex incidents, manage endpoint configurations, and optimize our IT infrastructure to ensure reliability and security. Responsibilities include supporting Windows/macOS, networks, collaboration tools, and key business platforms, plus mentoring junior technicians. You'll collaborate closely with engineering and operations to improve processes, enhance user experience, and contribute to scalable, secure IT practices in a continuously evolving environment.
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