Batch Operations Technician

Position Details

Location: Raleigh, NC

Work Arrangement: Hybrid

About the Role

We are seeking a Senior Batch Operations Technician to manage overnight enterprise batch processing and production monitoring. In this position, you will execute batch steps, analyze processing logs, troubleshoot execution errors, and maintain system health across multiple server environments. Candidates must be open to rotating across 3 shifts (5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM).

Key Responsibilities

• Execute, monitor, and verify enterprise batch processes across production environments.

• Perform first-level analysis on data interface exceptions, system logs, and shell scripts.

• Resolve processing errors and escalate complex technical issues to tier-2 support and engineering teams.

• Analyze production workflows to optimize job scheduling performance and workload automation.

• Document incident management procedures and assist with business continuity and recovery plans.

Requirements & Core Skills

• Required Skills:

  • Batch & Scheduling Tools: 5+ years monitoring/managing batch steps, job schedulers, and execution systems

  • Operating Systems: 5+ years of hands-on experience with Unix, Mainframe, and Windows environments

  • Database & Scripting: 5+ years using SQL for basic queries and running/reviewing shell scripts in Unix

  • Operations Support: 5+ years handling priority incidents, log analysis, and batch troubleshooting

  • Documentation & Communication: 5+ years documenting operational processes and communicating status updates with cross-functional teams

Interview Process

1. Initial Screening: Phone Interview

2. Final Assessment: In-Person Interview