IT Manager

Description

We are looking for an IT Manager to lead commercial systems operations for a wholesale distribution organization in Shelby, Michigan. This role partners closely with sales and customer-facing teams to support electronic transaction capabilities, streamline customer onboarding, and maintain reliable business systems. The position combines hands-on technical oversight with team leadership in a hybrid environment.

Responsibilities

Lead the administration and performance of commercial systems that support customer transactions and business operations. Partner with sales stakeholders to coordinate customer setup activities and ensure a smooth onboarding experience for electronic transaction workflows. Oversee EDI processes, including mapping, configuration, troubleshooting, and ongoing support for trading partner connectivity. Manage Microsoft Dynamics CRM and related platforms to maintain stability, usability, and alignment with business needs.

Direct day-to-day infrastructure support across Active Directory, Windows environments, hardware, backup solutions, and network technologies. Supervise and support one direct report, providing guidance on priorities, execution, and career development. Establish and maintain configuration standards, system documentation, and support procedures to improve consistency and service quality. Collaborate with internal teams and external partners to resolve technical issues, implement enhancements, and sustain dependable system operations.

Requirements

Experience leading business-facing IT systems within a distribution, supply chain, or similar operational environment.
Hands-on knowledge of EDI, including transaction support, mapping, and customer or partner onboarding activities.
Proficiency with Microsoft Dynamics CRM and the administration of related commercial applications.
Strong technical background in Active Directory, Microsoft Windows, backup platforms, computer hardware, and Cisco-based technologies.
Familiarity with configuration management practices and structured system support processes.
Prior people leadership experience, including oversight of at least one direct report.
Ability to work cross-functionally with sales and other business teams to translate operational needs into effective technical solutions.

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