Quality Assurance Manager

Our client, a leading UK wealth manager serving affluent and high-net-worth customers, is seeking an experienced QA Manager to lead quality assurance across its technology estate.

The role will establish a consistent approach to testing across customer-facing digital products, internal platforms and third-party systems. Working closely with technology, product and business teams, the QA Manager will ensure that changes are delivered safely, efficiently and to the standards expected within a regulated wealth-management environment.

This is a hands-on role, combining ownership of the QA approach with direct involvement in business-critical projects and releases.

Key Responsibilities:

• Own and develop the organisation’s QA and testing strategy, standards and processes
• Lead functional, integration, regression, user acceptance and non-functional testing
• Develop test plans, acceptance criteria and quality gates for technology releases
• Build and improve test-automation capability
• Embed quality assurance throughout the software-development lifecycle
• Work with technology and business teams to identify risks, defects and dependencies early
• Coordinate user acceptance testing and manage defects through to resolution
• Provide clear reporting on release readiness, testing outcomes and quality risks
• Ensure effective testing of integrations and data flows between internal and third-party systems
• Support the safe adoption of Microsoft Copilot, including testing AI-enabled workflows, outputs and controls
• Oversee the quality of delivery from external technology providers
• Support incident reviews and drive continuous improvement across testing and release processes

• Strong experience in QA or software testing within wealth management, banking or another regulated financial-services environment

• Experience owning or developing a QA and testing strategy
• Strong knowledge of functional, integration, regression and user acceptance testing
• Experience testing customer-facing platforms, APIs, system integrations and data flows
• Experience implementing or improving test automation
• Good understanding of Agile delivery, DevOps and CI/CD practices
• Experience working with third-party technology providers
• Strong understanding of operational risk, information security and data protection
• Ability to communicate technical issues clearly to business and senior stakeholders
• A pragmatic, hands-on approach, balancing delivery speed, customer experience and risk
• Experience testing or embedding Microsoft Copilot or other enterprise AI tools would be advantageous

Length: 6-month contract