Software Engineer - Production Support (Level 2/Level 3)

Software Engineer - Production Support (Level 2/Level 3)
Employment Type: Contract
Industry: Healthcare Technology / Data Analytics
Job Description
Motion Recruitment is seeking an experienced Software Engineer - Production Support to join a leading healthcare technology and analytics organization. This position will support a growing Reliability Engineering team responsible for maintaining mission-critical production applications, resolving complex technical issues, and supporting new client implementations.
The ideal candidate will have a strong background in Java, Spring Boot, SQL, REST APIs, and Level 2/Level 3 production support, with the ability to troubleshoot across application, database, and infrastructure environments.
This role combines hands-on technical troubleshooting, application support, incident management, and client onboarding activities in a fast-paced, highly collaborative environment.
Key Responsibilities
Production Support & Incident Management

• Provide Level 2 and Level 3 production support for business-critical enterprise applications.
• Investigate, troubleshoot, and resolve complex production incidents across application, database, and infrastructure layers.
• Analyze application logs, monitoring alerts, and system diagnostics to identify root causes and minimize service disruptions.
• Collaborate with software engineering, database administration, and infrastructure teams to resolve escalated technical issues.
• Monitor application health, system performance, and operational alerts to proactively identify potential issues.
• Document incident resolutions, root cause analyses, troubleshooting procedures, and technical runbooks.
• Participate in an on-call rotation to support critical production incidents outside regular business hours.

Client Implementation & Application Configuration

• Support technical configuration and setup activities for new client implementations.
• Partner with business operations, implementation, and client services teams to translate requirements into application configurations.
• Perform data validation, application testing, and quality checks to ensure production readiness.
• Troubleshoot configuration, integration, and data-related issues during client onboarding.
• Provide technical support during production deployments, client go-lives, and post-implementation stabilization.

Engineering Collaboration & Continuous Improvement

• Work closely with software development teams to investigate defects, troubleshoot application behavior, and coordinate fixes.
• Identify recurring production issues and recommend improvements to application stability and support processes.
• Communicate incident status, root cause findings, and resolution timelines to technical and business stakeholders.
• Contribute to technical documentation, knowledge sharing, and operational process improvements.
• Support continuous improvement initiatives focused on system reliability, performance, and operational efficiency.

Required Qualifications

• Hands-on experience providing Level 2/Level 3 production support for enterprise applications.
• Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure environments.
• Experience with Java and Spring Framework/Spring Boot, including REST controllers, dependency injection, and application configuration.
• Experience with JUnit for unit testing and Mockito for mocking.
• Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals.
• Working knowledge of SQL, including writing queries for troubleshooting, data investigation, and validation.
• Experience using application logs, monitoring tools, and system diagnostics to investigate production issues.
• Understanding of enterprise application architecture, integrations, and cross-component dependencies.
• Basic understanding of Java concurrency and multithreading.
• Strong written and verbal communication skills, including the ability to explain technical issues to business stakeholders.
• Ability to work independently, prioritize critical incidents, and remain effective under pressure.

Preferred Qualifications

• Experience with CI/CD pipelines and automated deployment processes.
• Familiarity with Docker, containerized applications, or cloud platforms.
• Experience supporting applications in healthcare technology, data analytics, or other data-intensive environments.
• Experience with production release support, client onboarding, and application configuration.
• Familiarity with incident management, root cause analysis, and production support best practices.

Additional Information
This position supports business-critical applications in a high-availability production environment. Candidates should be comfortable working collaboratively across engineering and operations teams, managing competing priorities, and participating in an on-call support rotation.