Venue and Events Sales and Administration Supervisor

• Make an impact in one of Melbourne's most iconic event venues

• $102,755K per annum + 12% Superannuation

• Full Time

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability

Creative Whitehorse manages the beautiful Art Deco Box Hill Town Hall and a network of nine Community Halls that host a diverse range of community, private and commercial events. We are seeking a highly motivated and customer-focused Venue and Event Sales and Administration Supervisor to join our team and help maximise the potential of our venues.

As the primary point of contact for Box Hill Town Hall event enquiries, you will play a key role in delivering outstanding customer service, increasing venue utilisation, achieving income targets and supporting a thriving events program.

About the Role:

Reporting to the Coordinator Creative Infrastructure, this position is responsible for:

• Acting as the first point of contact for venue hire enquiries and event bookings.
• Developing and maintaining strong relationships with clients, hirers and community groups.
• Driving venue sales and revenue growth to achieve agreed income targets.
• Increasing utilisation across Box Hill Town Hall and Council's Community Hall network.
• Coordinating booking administration, contracts, invoicing and event documentation.
• Providing advice and support to event organisers throughout the booking process.
• Assessing and administering grant-supported venue hire applications.
• Identifying opportunities to promote venues and attract new business.
• Contributing to the successful delivery of community, private and commercial events.

About you:

To be successful in this role, you will have:

• Demonstrated experience in sales, venue hire, event management or a related field.
• Strong customer service and relationship management skills.
• Excellent communication, negotiation and administration capabilities.
• A proven ability to meet targets and identify opportunities for business growth.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience working with booking systems, databases and Microsoft Office applications.
• An ability to work effectively with a wide range of stakeholders, including community groups, commercial clients and internal teams.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information:

Further information is available from Helen Ellis on 9262 6241 or helen.ellis@whitehorse.vic.gov.au. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 29November 2026.

Download the Position Description:

Venue and Events Sales and Administration Supervisor

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment

• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.

• Extensive employee health and wellbeing programs including flexible working arrangements

• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.

• Competitive terms and conditions of employment

• Ample onsite parking at most facilities with ready access to public transport