Head of Credit Operations

Head of Credit Operations
📍 London | Hybrid (4 days in the office)

About Elect Capital
Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can't.

🎯 Our Mission
We exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We've built lending for speed, without cutting corners on fairness. When SMEs win, we win.

The Role
This is a newly created role with end-to-end operational ownership of the lending function — spanning the full loan lifecycle from application scrubbing through underwriting to post-approval prepping. The Head of Credit Operations will manage and develop the teams responsible for each stage and act as the operational backbone connecting sales, risk, and funding.

Key Responsibilities

• Own end-to-end operational performance of the lending pipeline: scrubbing, underwriting, and prepping
• Manage, coach, and develop the Scrubber, Underwriter, and Prepper teams across multiple markets
• Design and enforce SOPs, turnaround-time targets, and quality standards across each stage of the pipeline
• Identify and resolve bottlenecks between application intake, credit decisioning, and deal completion
• Partner closely with Risk, Sales, and Finance to ensure the lending process is fast, accurate, and compliant
• Build reporting and dashboards to track pipeline volume, turnaround times, and conversion at each stage
• Drive continuous process improvement as loan volumes and headcount scale
• Support hiring and onboarding for lending operations roles alongside Talent

🔍 What We're Looking For

• Proven experience managing a lending operations function, ideally within SME/commercial lending, MCA, or fintech
• Strong understanding of the full loan lifecycle — from application through underwriting to funding
• Track record managing and developing teams across multiple functions or stages
• Excellent process and SOP-building instincts; comfortable designing structure from scratch
• Data-literate — confident working with pipeline reporting, dashboards, and turnaround metrics
• Calm under pressure, with strong stakeholder management across Sales, Risk, and Finance

Bonus

• Experience across multiple lending jurisdictions (UK, US, Canada, Australia)
• Background in unsecured SME or MCA underwriting specifically

Our Offer

• Salary range £80,000 - £90,000 pa
• 25 days annual leave (plus bank holidays)
• Private health insurance with AXA
• Income protection
• Life assurance
• Statutory pension
• Fully stocked snacks, drinks, and coffee machine
• Monday lunch on us!

👋 Think you're a fit? Let's talk.