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Knowledge Manager: ITSM & Content Excellence

DatacomSydney, Sydney🇦🇺AustraliaPosted 8 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to shape knowledge management strategies for a reputable company, leveraging your expertise in ITSM tools to drive content excellence and continuous improvement. You'll thrive in this position if you're a proactive individual passionate about empowering teams through well-managed information and seeking a role that balances professional growth with flexible work arrangements. Embrace this chance to make a significant impact and enhance your skills within a supportive environment.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
ConfluenceContinuous ImprovementJiraServiceNow

Job Description

Datacom is seeking a Knowledge Manager to oversee knowledge across Datacom products and services. The role focuses on creating, sharing and managing manuals, help systems and tutorials, leveraging tools like ServiceNow, Jira Service Management and Confluence.

Based in Sydney, the position is a 12-month fixed-term contract with flexible work arrangements to support work/life balance. You will drive governance, templates, and continuous improvement across knowledge initiatives.

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