ServiceNow Architect

Job Description

Desired Competencies (Technical/Behavioral Competency)

Must-Have Technical Competency

Experience as a Senior Technical Lead / Architect.

Experience of ITSM, CMDB, Integrations, VA within ServiceNow

Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills

Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)

Good understanding in Monitoring tool

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations

Knowledge and experience with base platform & reports

Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell)

Experience in integration using REST API / SOAP / any other technology

Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

Must be ServiceNow Certified Systems Administrator

Should possess knowledge in Agile/Scrum methodology

Basic knowledge with ITIL/industry standards

Knowledge of software development lifecycle (SDLC)

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)

Excellent Interpersonal skills to work with the project team members collaboratevily

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

ITIL V3/V4 foundation certification

Preferred to have Discovery, Event management, Service mapping certification

Responsibility of / Expectations from the Role

Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development

Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories

Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria

Responsible for the code quality of assigned tasks

Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing

Provide any required training to the users on the user stories

Knowledge and ability to configure, manage and maintain MID servers

Proficient in configure & maintain credentials and working with command line console

Ability and knowledge in Discovery Schedules & troubleshoot with device owners

Knowledge to implement Cloud & Tag based discovery

Ability to communicate & gather requirements from application teams to build Service Map

Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors

Maintains event management integrations and application

Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer)

Ability to configure de-duplication & correlation ru le

Configure and customize Report & Dashboard

Co-ordinate with Infrastructure/Application team for requirement and trouble shooting