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Senior Bridal Assistant

RIXOLondon🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationLondon, United Kingdom
Mental Health

Job description

Role Summary

As a Senior Bridal Assistant, you will be responsible for maximizing sales and profitability of the Bridal Suite by having an in-depth knowledge of the products and staying attuned to the unique needs of every Bride. You will serve as an inspirational role model, playing a key part in the leadership team, you will help the store team stay connected to the bridal department, offering training and guidance for them to offer the same high levels of Bridal service and have a strong understanding of the product and how the department operates.

Key Responsibilities:

  • You will have Key Holder responsibilities for opening and closing the store, ensuring the safety and security of the building when locking up.

  • Deliver exceptional customer service to exceed service expectations and drive sales growth.

  • Be knowledgeable across the Bridal and Occasion range and be able offer expert advice for all events. Confidently cross-sell products throughout the store.

  • Manage all appointments through our simplybook system and follow up accordingly via email post appointment

  • Have a strong understanding of bridal stock package and work closely with HO teams to identify opportunities within the range and providing valuable feedback.

  • Ensure stock is well always maintained, manage dry cleaning where needed and ensure all stock is accounted for via regular inventory checks, working in tandem with the stock team

  • Maintain knowledge of all in-store services offered to customers and identify opportunities to increase sales through recommending additional services.

  • Efficiently process customer transactions, including refunds, while providing a smooth shopping experience.

  • Handle customer queries and complaints with professionalism, whether in person or over the phone, turning dissatisfied customers into loyal ones.

  • Stay current on retail and fashion trends by following RIXO on all social media platforms. Share this information with RIXO customers to enhance their shopping experience.

  • Build and maintain a loyal client base by establishing long-term relationships with customers.

  • Be knowledgeable about store and individual sales targets, understanding how the store is performing against plans and previous year results.

  • Take an active role in coaching the team on product knowledge, sales techniques, and customer service best practices.

  • Foster a positive "can-do" attitude across the team, encouraging collaboration and contributing to a supportive working atmosphere.

  • Inspire and motivate the team by leading with integrity and setting a high standard for performance.

  • Assist in the development of new starters, providing guidance and support as they settle into their roles.

  • Maintain high standards of product merchandising, ensuring displays and department fixtures are visually appealing and organized.

  • Adhere to all health and safety procedures, ensuring the wellbeing, safety, and security of yourself, customers, and colleagues.

About you:

  • You are passionate about the RIXO brand and want to be a part of our retail growth.

  • You are an inspiring and hardworking leader who the team look up to

  • You are a confident communicator, both written and verbal

  • You have an eye for style and making people feel great.

  • You are honest, trustworthy and dependable.

Your experience:

  • Great communication and interpersonal skills

  • Knowledgeable and interested in fashion/trends

  • Proven track record in sales and customer service

  • Previous experience with contemporary bridal wear is desirable

  • Previous experience working as part of a leadership team

  • You will be technology literate with a good working knowledge of Web.

About Us

RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from a shared passion for vintage. Today, RIXO remains a privately owned, female-founded and female-led fashion brand, proudly staying true to the values it was built on. Our philosophy is to evoke a sense of wanderlust and free spirit in every wearer, filling a gap in the market with easy-to-wear, feminine shapes crafted from high-quality materials. Always inclusive and always empowering, we create a fusion of original hand-painted prints and timeless silhouettes designed to flatter women of all ages, sizes, nationalities, seasons, and moments in life. At the heart of RIXO is a love of vintage, craftsmanship, and storytelling, and a sense of discovery; creating pieces that feel personal, meaningful, and made to be loved for years, not seasons. From our beginnings at home to a growing global brand, we continue to live our founding values through creativity, individuality, and collaboration. When you find a RIXO piece you love, it becomes part of your story. Our collections are designed to be shared between mothers and daughters, families, and friends; clothing bound by sentiment and joy.

What We Offer

At RIXO, our people are at the heart of everything we do. We are an inclusive employer and are committed to creating an inspiring workplace where everyone feels respected, supported, able to thrive, feel valued, and grow with us. We welcome talent from all backgrounds and believe that diverse perspectives make us stronger, more creative, and more connected to our customers.

We offer a competitive compensation and benefits package, including a competitive salary, commission and bonus structure, generous staff discount, uniform allowance, and a refer-a-friend scheme. We also celebrate loyalty through our Work Anniversary scheme.

Your wellbeing matters to us. Our benefits include a healthcare cash plan with SimplyHealth, access to mental health support, and a culture that genuinely supports balance and flexibility. Learning and development are central to life at RIXO. Through our internal L&D platform, you’ll have access to opportunities that help you grow your skills, develop your career, and progress within a fast-growing, entrepreneurial business.

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