System Support Administrator

The Systems Support Administrator will support the implementation, configuration and ongoing improvement of the Novade field management system, ensuring the system meets operational requirements and enables effective data capture, workflow management and reporting.

The role will work under the direction of the Digital Implementation Manager and Digital Project Manager, who will lead stakeholder engagement, requirements gathering and process mapping. You will translate the agreed business requirements into practical technical solutions, which includes building forms, configuring workflows, applying formulas and customising templates to support operational processes.

The role will develop and maintain Business Intelligence dashboards using data obtained through the field management system, transforming operational information into accurate, meaningful visual insights that support performance monitoring, intervention and decision making.

As a learning organisation you will engage end-users for feedback and undertaken continuous improvement of any development as we build a data-driven culture and trust in quality data.

The role is dynamic Role with Home Working and regular travel to Costain offices and project sites.

• System Configuration & Customisation: Build forms, configure custom workflows, apply technical formulas, and customise templates within field management systems like Novade.
• Deployment & Implementation: Deploy the end-to-end rollout of the software for new teams or clients, ensuring seamless user provisioning, and mobile app setup. Ensure changes are appropriately assessed, approved and deployed.
• Technical Translation: Translate business requirements, process maps, and stakeholder feedback into practical, high-functioning digital solutions.
• System Support & Improvement: Support the implementation, day-to-day configuration, and ongoing technical maintenance of field management software.
• Data Management & Reporting: Build and manage custom business intelligence dashboards. Ensure systems are optimised to capture clean data, manage operational workflows, and generate effective reports to support a data-driven culture.
• Continuous Improvement: Engage directly with end-users for feedback to iterate, refine, and continuously improve system developments.
• Platform Maintenance & Upgrades: Manage software updates and new feature releases from the Field Management software vendor, undertake testing and controlled updates.
• User Access & Security Compliance: Assist with the administration user permissions, role-based access controls, and security protocols to safeguard sensitive client, field, and operational data

Knowledge, Skills and Experience

• Experience configuring field management or comparable business software
• Strong capability in digital form building, workflow configuration, formulas and conditional logic
• Strong analytical and problem-solving skills.
• Ability to translate business requirements into maintainable technical solutions.
• Clear communication skills and the ability to work effectively with a Project Manager, operational stakeholders and end users.
• Is a self-starter who manages their own time and seeks to add value to their function
• Pays attention to detail and sees things through to completion
• Understands and drives efficiency by applying lean principles

Desirable

• Have experience in field management systems such as Novade, Procore, Field view, Zutec, SiteAssist, Appcan
• Domain experience of infrastructure construction, or regulated sectors.
• Skilled with JavaScript for scripting, automation and data processing
• Full UK Drivers Licence
  

Essential

• Educated to GCSE level or equivalent, including English and Mathematics, or able to demonstrate equivalent workplace experience
• Demonstrable IT competence, supported by relevant experience, training or qualifications
• Willingness and ability to complete Novade platform training and any mandatory Costain project-specific training

Desirable

• Level 3 qualification, such as a BTEC, NVQ or equivalent, in IT, digital support, business administration, information management or a related discipline
• Relevant IT support or systems administration certification, such as CompTIA A+, Microsoft fundamentals or an equivalent qualification
• Microsoft 365 training or certification, particularly in Excel, Teams and SharePoint
• Training or certification in data management, digital construction, document control or information management
• A recognised construction or utilities qualification