Maintenance Supervisor (Hotel Operations)

"Hospitality is a work of Heart"

At Novotel Melbourne South Wharf, we don't just maintain a hotel, we create experiences. Connected to the Melbourne Convention & Exhibition Centre and located in one of Melbourne's most vibrant precincts, our 347-room hotel welcomes thousands of guests each year and we rely on a dedicated Engineering team to keep everything operating at its best.

We're looking for a hands-on Maintenance Supervisor to join our team and help lead the day-to-day operation of the Engineering department.

Reporting directly to the Director of Engineering, you'll supervise a team of three Maintenance Technicians while remaining actively involved in preventative maintenance, repairs, compliance and hotel improvement projects.

This role would suit an experienced Maintenance Supervisor or a strong maintenance professional ready to take the next step into leadership.

Why Join Us?

• Above Award hourly rate of $35.50
• Leadership role within a globally recognised hotel brand
• Opportunity to supervise and develop a team of three technicians
• Autonomous role with direct support from the Director of Engineering
• Ongoing learning and development opportunities through Accor
• Employee discounts on accommodation, dining and partner offers worldwide
• Discounted parking, staff meals and complimentary barista coffee

No two days are the same in hotel maintenance.

As Maintenance Supervisor, you'll be responsible for ensuring our facilities, guest rooms, back-of-house areas and building services are maintained to the highest standard while delivering a safe and comfortable environment for guests and team members.

This is a working leadership role, meaning you'll spend time on the tools, in plant rooms and around the hotel while also coordinating the daily activities of the Engineering team.

Key Responsibilities

• Lead, coach and support a team of three Maintenance Technicians
• Undertake preventative and reactive maintenance across the hotel
• Coordinate daily maintenance priorities and workload allocation
• Troubleshoot and repair building, mechanical and electrical systems
• Manage room maintenance requests and minimise room downtime
• Maintain accurate maintenance, compliance and safety records
• Coordinate and supervise external contractors
• Assist with departmental rostering, training and performance support
• Monitor utility consumption and identify opportunities to improve efficiency
• Conduct safety inspections and contribute to a strong safety culture
• Support emergency maintenance requirements and critical building incidents when required
• Work collaboratively with Front Office, Housekeeping and other departments to ensure an exceptional guest experience

What We're Looking For

We're less concerned about where you've worked and more interested in your ability to lead a small team, solve problems and take ownership.  To succeed in this role, you'll have:

• Previous experience in building maintenance, facilities management, hospitality maintenance or a similar environment
• Experience leading or supervising a small team
• Strong practical maintenance and troubleshooting skills
• Ability to plan, prioritise and work independently
• A proactive approach and the confidence to make decisions without constant supervision
• Excellent communication skills and a commitment to customer service
• Strong attention to detail and commitment to workplace safety
• Computer literacy and confidence using Microsoft Office, HUB OS & Opera Cloud preferred
• Flexibility to provide weekend coverage and occasional after-hours support when required

Highly Regarded

• Trade qualification in Electrical, Mechanical, Plumbing or a related field
• Current trade licence
• Previous hotel or accommodation industry experience

At Accor, we welcome people as they are and value the diverse backgrounds, experiences and perspectives they bring to our teams.

If you're a practical leader who enjoys solving problems, mentoring others and taking pride in maintaining a high-quality hotel environment, we'd love to hear from you.

Apply now and become part of the Engineering team at Novotel Melbourne South Wharf.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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