FACs/Artiva - Quality Assurance

The CCS Companies are looking to hire a Process Engineer to provide assistance with the design, development, implementation and support of internal production applications and work flows.

ESSENTIAL FUNCTIONS:

• Develop and document account and data flows, using collection application tools that meet the minimum requirements established by CCS management or client expectations.
• Monitor and maintain data and account flows through reporting, analysis and auditing to confirm processes are efficient and effective.
• Review the work of peers to identify fundamental errors or areas for improvement.
• Work with team members to trouble shoot process and application non conformances
• Create and maintain comprehensive management and client reporting as defined by CCS management or client requirements.
• Develop and maintain departmental standard operating procedures.
• Provide accurate and timely logging of work in Synergy.
• Communicate with internal and external contacts in a professional and knowledgeable manner.
• Contribute to the department’s operational excellence and deliver quality services in accordance with applicable procedures, policies and professional standards.

QUALIFICATIONS:

• Experience with FACs and/or Artiva preferred.
• Experience in Call Center or Collections industry preffered.
• Excellent organizational and time management skills.
• Excellent communications and analytical skills.
• Proficiency with MS Excel, MS Word and text editors.
• Demonstrate the ability to apply mathematical logic.
• Ability to effectively collaborate and communicate with all levels of the organization.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS

• College Degree Preferred

Why Work for CCS?

• Generous Paid Time Off Package of 3 weeks to start, plus your birthday off and floating holiday in the summer!
• No wait period on benefits for all new hires! You will be eligible on your first day!
• Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

The CCS Companies are an equal opportunity employer.
Diversity and Veteran candidates strongly urged to apply!