IT Systems Manager - Birmingham

IT Systems Manager (ERP)

Our client is a successful and established business based in Birmingham and is looking to appoint an ERP & IT Systems Manager to take ownership of its core business systems and wider IT infrastructure.

This is a hands-on, varied role combining ERP ownership, business systems management and IT infrastructure responsibility. The successful candidate will become the internal subject matter expert for the company's ERP platform, while also taking responsibility for the day-to-day management and improvement of the wider IT environment.

The role would suit an experienced ERP Systems Manager, IT Systems Manager, Business Systems Manager or IT Manager who enjoys working in a hands-on SME environment and is comfortable operating with a high degree of autonomy.

Key Responsibilities ERP & Business Systems

• Take ownership of the company's Intact X Line ERP system, including configuration, user administration, permissions and master data.
• Provide day-to-day support and troubleshooting to users across Finance, Operations, Procurement and other departments.
• Manage and develop document management and workflow solutions, including DocuWare.
• Support ERP upgrades, system enhancements, integrations and new module implementations.
• Develop and maintain SOPs and documentation around key ERP processes.
• Liaise with external ERP partners and consultants regarding support, upgrades and licensing.
• Develop and maintain management reports and dashboards, ensuring data accuracy and integrity.
• Provide basic user training and guidance to reduce reliance on external support.
• Identify opportunities to improve business processes through automation and better use of existing systems.

IT Infrastructure

• Take overall responsibility for the company's IT infrastructure following an initial handover.
• Manage and support networks, servers, endpoints, Microsoft 365 and business applications.
• Act as the first point of contact for internal IT issues, resolving problems where possible and escalating to external providers when required.
• Manage user accounts, permissions, onboarding and offboarding.
• Maintain accurate records of hardware, software licences, suppliers and IT contracts.
• Maintain IT documentation, including infrastructure information, backup and disaster recovery procedures.
• Manage relationships with external IT providers and technology vendors.
• Assist with the evaluation and implementation of new IT systems, hardware and software.

About You

We are looking for someone who combines strong ERP experience with practical IT knowledge and is comfortable being the go-to person for both business systems and general IT.

You'll ideally have:

• Proven experience administering and supporting an ERP system, including configuration, user management and reporting.
• Experience supporting or managing IT infrastructure within a small or medium-sized business.
• Strong troubleshooting skills across ERP, software, hardware, networking and general IT.
• Excellent understanding of data integrity, processes and systems documentation.
• Strong communication skills and the ability to support non-technical users effectively.
• A proactive, organised and self-sufficient approach.
• The confidence to work autonomously and take ownership of systems and projects.

Desirable Experience

• DocuWare or similar document management/workflow systems.
• Experience supporting an ERP implementation, migration or major upgrade.
• Experience managing external IT and ERP support partners.
• Microsoft 365 administration and general infrastructure knowledge.

Why Join?

This is an excellent opportunity to take genuine ownership of a company's ERP and IT systems, rather than operating within a large IT function where responsibilities are narrowly defined.

You'll have the opportunity to influence how systems are used across the business, improve processes, introduce efficiencies and shape the future development of the IT environment.

If you're an experienced ERP or IT Systems professional looking for a broad, autonomous role where you can make a real difference, we'd like to hear from you.

Interested? Please Click Apply Now! IT Systems Manager (ERP)