Strategic Account Manager

Lead commercial strategy and account growth for assigned Defense customers at a precision manufacturing site. Coordinate RFQs, proposals, pricing, customer forecasts, and cross-functional execution while maintaining customer relationships, monitoring financial and sales KPIs, and resolving escalations. The role combines on-site plant collaboration with customer engagement and travel.

Responsibilities

• Lead cross-functional workflows for Defense customer RFQs, proposals, and quotations.
• Validate bid assumptions, coordinate bid/no-bid reviews, and obtain approvals.
• Develop account plans, growth strategies, and negotiate supply agreements and pricing.
• Maintain customer data, sales pipeline, and next actions in Salesforce.
• Coordinate customer forecasts with demand planning and reconcile demand against orders and capacity.
• Track commercial KPIs, analyze product profitability, manage receivables, and resolve customer escalations.

Required Skills

• RFQ and proposal management
• Strategic account planning
• Defense customer relationship management
• Contract and pricing negotiation
• Cost and bid analysis
• Salesforce CRMManufacturing ERP systems
• Demand forecasting
• Revenue and gross margin analysis
• Accounts receivable and collections