Business Solution Architect (Versonix Seaware)

Role Summary

The Business Solutions Architect, Seaware Touch is responsible for translating cruise business capabilities, operational requirements, and customer journeys into an integrated end-to-end solution using Versonix Seaware Touch and Seaware Core. Serving as the primary bridge across Business, Product, Enterprise/Integration Architecture, UX, Data, Testing, Operations, vendors, and delivery teams, this role owns the business solution across functional boundaries—ensuring requirements form a coherent, scalable reservation solution positioned within the broader enterprise ecosystem via approved APIs, events, and middleware patterns.

Role Purpose and Business Value

• Provide a single point of accountability for end-to-end functional solution integrity.

• Bridge cruise business processes and Seaware product capabilities.

• Reduce late discovery of cross-system requirements, dependencies, and business-rule conflicts.

• Promote configuration before customization and prevent unnecessary technical debt.

• Improve delivery predictability by resolving solution decisions before development and testing.

• Ensure the implemented solution supports complete customer and operational journeys across brands and channels.

Primary Responsibilities

• End-to-End Solution Architecture: Own end-to-end business solution design for Seaware Touch; translate business capabilities and customer journeys into functional components; maintain traceability from Business Capability to Business Outcome; identify solution gaps, overlaps, and unnecessary customization.

• Seaware Touch Functional Architecture: Act as senior functional authority for cruise search, availability, itinerary/cabin selection, pricing/promotions, guest/group/agency management, packages/ancillaries, payments/refunds/credits, and reservation servicing. Actively challenge customization when standard Seaware capabilities suffice.

• Cruise Business Process Architecture: Define future-state reservation processes across the lifecycle (Shop, Price, Quote, Book, Pay, Modify, Service, and Sail); harmonize processes across brands/channels; distinguish genuine brand differentiation from legacy variation.

• Cross-System Solution Design: Define system-of-record responsibilities and business logic placement across Seaware, channels, pricing, CRM, MDM, air/hotel/transfers, payments, loyalty, and shipboard systems; partner with Integration Architects on API/interface designs without duplicating business rules.

• Requirements & Design Governance: Review epics, features, stories, and acceptance criteria; detect contradictory business rules; participate in backlog refinement, PI planning, architecture reviews, and change control.

• Versonix Partnership: Serve as senior functional counterpart to Versonix; validate configurations; distinguish standard functionality, configuration, extension, and customization; document vendor decisions and product gaps.

• Business Rules Architecture: Establish governance for pricing, promotions, eligibility, deposits, penalties, upgrades, loyalty, commissions, credits, and refunds; maintain a Business Rules Catalog (Rule, Owner, Source, System of Execution, Exceptions, Applicable Brands, Test Coverage).

• Testing & Solution Validation: Define end-to-end test scenarios; review SIT/UAT coverage; support defect triage (separating defects from requirements/config/data gaps); validate production readiness.

• Architecture & Program Leadership: Actively drive decisions in architecture reviews, design sessions, PI planning, RAID reviews, and release-readiness reviews.

Key Deliverables

• End-to-End Solution Blueprint

• Business Capability-to-Solution Map

• Functional Architecture & Business Rules Catalog

• Solution Decision Log

• Cross-Functional Dependency Map

• Solution Gap Assessment

Required Experience and Qualifications

• 7 to 10+ years of solution architecture, business architecture, product architecture, or comparable enterprise delivery experience.

• Significant cruise reservation and cruise business-process experience.

• Strong hands-on functional knowledge of Versonix Seaware.

• Understanding of Seaware Touch or modern Seaware digital capabilities.

• Demonstrated experience designing cross-functional reservation solutions across enterprise systems, APIs, and middleware integrations.

• Proven ability to govern business rules, lead vendor design sessions, and drive architectural decisions in an Agile/SAFe delivery environment.