Full timeTechnology

Senior AJOC Support Engineer

Govcio LLCAnnapolis, MD🇺🇸United States

Why this role stands out

Elevate your IT career by taking on a leadership role in critical support services, offering significant opportunities for professional growth and impact within a reputable organization. This position is ideal for experienced IT professionals who thrive on technical challenges and enjoy guiding teams to success, with a competitive salary range of $82,000-$90,000. Apply today to contribute your expertise and advance your career.

Quick overview

Salary$82k - $90k/yr

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationAnnapolis, MD, United States

Job description

Overview:

GovCIO is currently hiring for aGovCIO is currently hiring for an Senior AJOC Support Engineer for an upcoming award. . This position will be located in Annapolis Junction and will be an onsite position.

Responsibilities:

Provides technical and management leadership for major IT field support services for AJOC, establishing goals and plans that meet project objectives
Directs and controls all AJOC support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
Ensure support engineers complete mandatory and job-related training
Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications:

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

6 years experience in IT support
Holds appropriate personnel clearance levels to gain access to classified systems
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA staff at International locations
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

#TSA

Posted Salary Range: USD $82,000.00 - USD $90,000.00 /Yr.