Incident Reporting Manager- Blockchain/DLT Systems

Role: Incident Reporting Manager- Blockchain/DLT Systems

Location: Jersey City, NJ (Onsite)

Domain: Corporate & Investment Banking / Digital Assets

Key Responsibilities

Blockchain Incident Lifecycle: Oversee end-to-end logging, triage, and reporting of mainnet, testnet, and smart contract execution failures.

Technical War Rooms: Coordinate rapid-response communication between smart contract engineers, node operators, security teams, and traditional banking infrastructure peers.

Regulatory Compliance: Draft high-fidelity post-incident reports that meet strict federal and international financial regulatory compliance frameworks.

Metrics &Analytics: Build data-driven dashboards to track blockchain network uptime, transaction finality delays, gas fee anomalies, and team response metrics.

Required Qualifications

Experience:10+ years in Financial Services IT Service Management (ITSM), Operational Risk, or Production Support, with at least 1-2 years dedicated to blockchain or decentralized applications (dApps).

Technical Knowledge: Deep understanding of enterprise blockchain mechanics (e.g., Ethereum/EVM, Hyperledger, Corda), consensus mechanisms, gas optimization, and smart contract logic.

Tooling Proficiency: Advanced hands-on experience with institutional ITSM platforms (ServiceNow, Jira) and blockchain analytics tools (Splunk, Dune, block explorers).

Communication: Masterful technical writing capability to simplify complex cryptographic or protocol-level anomalies into actionable summaries for non-technical stakeholders.