Sr Product Manager - CRM

Description
This client is seeking a high level Product Manager to lead the strategy, roadmap, and delivery of customer engagement capabilities across our CRM ecosystem. This individual will play a critical role in shaping how millions of customers interact with the 7-Eleven brand through personalized, data-driven experiences across digital channels.
This is a true Product Management role. We are looking for someone who has successfully owned customer-facing products, driven roadmap decisions, partnered closely with engineering teams, and delivered measurable improvements in customer engagement within a large-scale B2C environment.
This is not a CRM administrator, marketing operations, Salesforce configuration, or project management position.
Key Responsibilities
Own and execute the CRM product strategy and multi-year roadmap aligned to business objectives and customer engagement goals.
Define, prioritize, and deliver product features that improve customer acquisition, retention, loyalty, and engagement.
Partner with business, marketing, analytics, engineering, and UX teams to identify opportunities and deliver customer-centric solutions.
Translate business needs into product requirements, user stories, acceptance criteria, and release plans.
Lead discovery efforts including customer research, stakeholder interviews, and data analysis to identify product opportunities.
Analyze customer engagement metrics and campaign performance to drive product decisions and optimization strategies.
Evaluate current CRM capabilities, identify platform inefficiencies, and develop scalable enterprise solutions.
Manage end-to-end product delivery from concept through launch and post-launch optimization.
Present recommendations, roadmaps, business cases, and product performance updates to leadership.
Drive operational excellence through effective backlog management, documentation, release planning, and cross-functional coordination.
Skills
CRM, B2C, Retail CRM strategy, technical understanding
Top Skills Details
CRM,B2C,Retail CRM strategy,technical understanding
Additional Skills & Qualifications
Ideal Candidate Profile
The ideal candidate is a hands-on Product Manager who can balance customer needs, business objectives, and technical considerations. They understand how to build roadmap strategies that elevate customer engagement while partnering closely with engineering teams to deliver scalable solutions.
Success in this role requires:
Strong product management fundamentals.
Deep B2C customer engagement experience.
Ability to communicate effectively across executive, business, and technical audiences.
Comfort operating at both strategic and execution levels.
Passion for creating exceptional customer experiences through data-driven product decisions.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Irving, TX.
Pay and Benefits
The pay range for this position is $50.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irving,TX.
Application Deadline
This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.