Product Marketing Manager - Security

We help leading brands create seamless subscription and membership experiences that turn one-time shoppers into lifelong customers. Founded in 2010, we are a remote-first company whose platform powers the world's most loved recurring experiences for brands like L'Oréal, GNC, and PetSmart. Join us and help shape the future of relationship commerce. We're seeking an exceptional Principal Product Manager to own and evolve a critical part of our Relationship Commerce platform, one that sits at the intersection of ecommerce infrastructure, subscription intelligence, and applied AI.

This is a senior individual contributor role for a product leader who wants to go deep on the hardest problems, shaping strategy, shipping ambitious AI-powered experiences, and setting the bar for product craft across the company. This role is ideal for someone who loves to solve complex problems, leads through clarity and influence, and is energized by building products that scale across hundreds of brands while still feeling deeply customer-centric.

As a Principal PM at Ordergroove, you'll set product vision and strategy for one of our most strategic surfaces, partner with senior leadership on the biggest bets, and ensure we're building durable, extensible, AI-native solutions that help brands move from transactional commerce to long-term customer relationships. You'll partner deeply with Engineering, Design, Data, GTM, and Customer teams to translate complex merchant needs into elegant platform solutions, balancing short-term wins with long-term growth and scale.

This is a hands-on role for someone who can zoom out to define strategy and zoom in to sharpen execution and raise the bar for product quality and impact. Ship AI as a Foundational Capability
– Lead the application of AI across merchant and subscriber experiences, agents that automate complex workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth.

Raise the Bar on Experience-First Product Design
– Apply a strong UI/UX lens to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. Operate as a High-Impact, High-Visibility Product Leader
– Serve as a senior Product voice for Merchant Growth with regular C-suite exposure and influence. You'll earn trust across Product, Engineering, GTM, and Operations, and be a key voice in shaping strategy, prioritization, and how Product shows up across the company, leading through influence, not org chart.

Set Product Strategy & Direction
– Define and communicate a clear, long-term product vision aligned to company goals and customer needs. Drive Cross-Functional Alignment
– Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue. Champion Customer-Led Decision Making
– Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact.

Hands-on experience shipping AI or ML-powered product experiences: agents, intelligent automation, personalization, or applied LLM features in production.
~ Strong customer empathy with experience leveraging qualitative and quantitative insights.
~ Excellent partnership, communication, and influencing skills across technical and non-technical stakeholders and teams.

Comfort operating in ambiguous, fast-growing environments, bringing clarity, structure, and momentum where none exists.
~ Background in metrics, experimentation frameworks, and data-informed prioritization.
~ Experience with Agile product development practices. Experience in ecommerce or subscription-based D2C brands. Ordergroove powers recurring revenue for the world's largest and most innovative retailers including Ulta, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove.

Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships. Ordergroove's powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards.

With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.

We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team. The total compensation range (base + annual bonus) for this role is starting at $200k OTE + equity.