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Service Alarm Technician

Securitas TechnologyQueens, NY🇺🇸United States

Why this role stands out

As a Service Alarm Technician at Securitas Technology, you'll play a vital role in ensuring the reliability and performance of critical security systems for diverse clients, gaining valuable experience in a globally recognized company. This on-site position is ideal for meticulous problem-solvers passionate about technical challenges and dedicated to providing exceptional service, offering a solid foundation for career advancement within the security solutions industry. Join a world-leading team committed to making the world a safer place and contribute to impactful projects that protect businesses worldwide.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationQueens, NY, United States
Microsoft Office

Job description

Service Alarm Technician | Queens, NY, United States | On-site

This employer is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a focus on safety and security, this established company leverages its expertise and technology to deliver comprehensive solutions. They are currently seeking a dedicated Service Alarm Technician to join their dynamic team.

The Role

  • Respond to trouble tickets to ensure application uptime and system performance.
  • Diagnose and resolve application and system issues individually and as part of a team.
  • Execute preventative maintenance tasks for system fault identification and to maximize application availability.
  • Perform routine configuration changes, including user permissions and application settings.
  • Document all system modifications using a digital change control tracking system.
  • Produce comprehensive technical documentation for both technical and non-technical audiences.

What You'll Need

  • High School diploma or equivalent.
  • Experience installing and troubleshooting low voltage equipment.
  • Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
  • Experience with commercial fire alarm systems (e.g., Bosch, Silent Knight preferred; Simplex, Notifier, Edwards, Siemens a plus).
  • NICET certification or State Fire License is preferred.
  • ESA Certified Alarm Technician and NTS Certified Service Technician certifications are preferred.
  • Working knowledge of network communications and IP addressing.
  • Strong working knowledge of Microsoft Office Suite.
  • Excellent problem-solving, analytical, and time management skills.

What's On Offer

  • Paid company training and tuition assistance.
  • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
  • 401K with a 60% match up to 6% of salary.
  • Generous paid time off and educational assistance.
  • Company vehicle, laptop, and cell phone provided.

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