IT Infrastructure Administrator

Position Overview

We are seeking a skilled and dependable IT Infrastructure Administrator to support and maintain a variety of client environments. This role is ideal for an experienced IT professional who is comfortable working across multiple systems, troubleshooting complex issues, and managing infrastructure in a fast-paced, service-driven environment.

This position requires strong technical depth across networking, systems, and cloud technologies, along with the ability to independently diagnose and resolve issues across diverse client environments.

Key Responsibilities

• Deploy, configure, and maintain network and systems infrastructure across multiple client environments
• Troubleshoot and resolve escalated issues involving networking, servers, virtualization, and cloud services
• Configure and manage firewalls, VPNs, switches, and wireless infrastructure
• Administer Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP
• Manage and support Microsoft 365 environments (Exchange Online, Azure AD, user and security management)
• Support virtualization platforms (Hyper-V, VMware), including provisioning and maintenance of virtual machines
• Implement and maintain backup and disaster recovery solutions
• Monitor system health, performance, and security using RMM and monitoring tools
• Work with vendors (ISPs, hardware providers, software vendors) to resolve issues and support deployments
• Document network diagrams, configurations, and standard operating procedures
• Assist with project work, including migrations, upgrades, and new client onboarding

Required Experience & Skills

• 7+ years of hands-on experience in network and systems administration
• Strong technical knowledge of Networking: TCP/IP, VLANs, routing, switching, firewall configuration; Windows Server (2016/2019/2022), Active Directory, Group Policy; Microsoft 365 and Azure AD administration; Virtualization (VMware and/or Hyper-V); Backup and disaster recovery solutions
• Experience using RMM tools and ticketing systems in a service-based environment
• Ability to troubleshoot issues across multiple layers (network, system, application)
• Strong documentation habits and organizational skills
• Excellent communication skills with both technical and non-technical users
• Ability to manage multiple clients and priorities simultaneously
• Knowledge of and ability to implement cybersecurity best practices

Work Environment Requirements

• This is not a remote position
• Must be able to work on-site in Union City, TN five days per week
• Ability to lift and install equipment, work in confined spaces, and perform physical installation tasks

What Success Looks Like in 90 Days

• Independently handles the majority of day-to-day support tickets and client issues
• Demonstrates strong understanding of key client environments and infrastructure
• Successfully resolves escalated technical issues with minimal oversight
• Accurately documents systems, configurations, and recurring issues
• Builds confidence with clients through clear communication and reliable support
• Contributes to at least one project (upgrade, migration, or deployment)

Compensation & Benefits

• Vacation pay
• Company-paid holidays
• Health, vision, and dental insurance
• Company-paid life insurance
• Employer-sponsored SIMPLE IRA retirement plan
• Bonus pay potential

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person