Hybrid Service Desk Analyst - Customer-First IT Support

RAA's Technology team is hiring a Service Desk Analyst to provide high-quality IT support for staff and contractors across multiple sites in Adelaide. You will handle incidents and service requests, troubleshoot hardware, software, and cloud-based systems, and collaborate with internal teams and third-party vendors to ensure timely, effective resolutions.

You'll be part of the ICT Operations team, reporting to the ITSM Delivery Manager, and contribute to continuous improvement while maintaining