Guest Operations Associate

About the Role

Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world cases into clear, scalable processes.

What You'll Do

• Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.

• Coordinate tasks and priorities across remote teams, customers, and external service providers.

• Identify recurring issues, process inefficiencies, and opportunities for automation.

• Build and improve operational processes based on guest cases and day-to-day experience.

What We're Looking For

• Native German speaker with English proficiency at C1 level or higher.

• A completed university degree in business administration, communications, economics, or a comparable field.

• Experience in guest operations, customer service, or hospitality operations, including handling inquiries, bookings, check-ins, or check-outs.

• Experience coordinating multiple stakeholders and managing operational priorities under time pressure.

• A structured, analytical approach, strong communication skills, and the ability to make independent decisions.

• Background in hospitality operations, short-term rentals, or property operations is relevant. The role suits candidates with approximately 1 to 10 or more years of experience.

Compensation & Benefits

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.