RemoteFull timeOther

Client Success Manager, Ontario (R-20026)

DnbOntario - Canada🇨🇦Canada

Why this role stands out

Step into a rewarding career with Dun & Bradstreet, where you will leverage world-class data and analytics to drive client success while enjoying the flexibility of a fully remote work environment. This role is perfect for a collaborative professional eager to grow within a prestigious, global organization, and with a competitive salary of up to $119,100, now is the perfect time to apply and shape the future of business decisioning.

Quick overview

SalaryC$70.9k - C$119.1k/yr

SeniorityMid Senior

Employment typeFull Time

Work modeRemote

LocationOntario - Canada, Canada

OnboardingCustomer SuccessForecastingLeverProject Management

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Essential Key Responsibilities

Single post-sales support point of contact for customers for value & impact conversations.
Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service).
Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow.
Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available.
Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly

Education & Experience

Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or a related field.
Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
Strong written and verbal communication skills
Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills
Understands Personas of CFO, CPO, CCO and CMO

This position is to fill an existing vacancy.

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All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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