Business Analyst Utilities

Job Description

In the assigned Job Role, your Area Of Responsibility will be as below:

⦁ Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
⦁ Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
⦁ Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
⦁ Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
⦁ Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Your contribution to the team:

⦁ A collaborative spirit and excellent communication skills.
⦁ Strong analytical and coordination skills with a focus on process optimization
⦁ A knack for creating detailed process maps and technical documentation with domain specialization
⦁ Proactive approach to in conducting benchmarking studies and product research
⦁ Familiarity with system implementation, configuration, and maintenance
⦁ Effective collaboration and communication abilities with cross-functional teams

Required Skill and Experience

• Experience in Utilities domain knowledge (Billing, Metering & Invoicing)
• Experience in Web & mobile portals development
• Experience as a business analyst with stakeholder management, facilitation.
• Experience with Agile tools such as Jira, Azure DevOps, or similar.

Preferred Skill and Experience

• Experience working in large-scale Agile environments, gathering business requirements.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.