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L1 Help Desk Technician with Security Clearance

DCI SolutionsWashington, DC🇺🇸United StatesPosted 14 Jul 2026

Why This Role Stands Out

This hybrid L1 Help Desk Technician role offers an excellent opportunity to grow your technical skills and contribute to impactful projects within a reputable company, with a competitive salary range of $70,000-$110,000. If you have a strong foundation in customer support and scripting, enjoy problem-solving in a collaborative environment, and possess an active TS/SCI security clearance, you'll thrive in this position. Apply now to leverage your expertise and advance your career with DCI Solutions.

Quick Overview

Salary
$70k - $110k/yr
Work Type
Hybrid
Schedule
Employee
Level
Mid Senior

Job Description

DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C. Job Description:
Serve as a Level 1 Help Desk Technician to provide o Response to technical issues o Technical support to Data Engineers
• Gather necessary information and respond to customer inquiries o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform Qualifications:
• 3+ years of experience providing Customer Support o Preferably on complex software platforms • Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting: o Python, PowerShell, and/or Bash • Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus Active TS/SCI Security Clearance Job Type: Full-time
Salary: $70,000-$110,000

Skills

Microsoft Office

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