L1 Help Desk Technician with Security Clearance

DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C.

Job Description

Serve as a Level 1 Help Desk Technician to provide o Response to technical issues o Technical support to Data Engineers

• Gather necessary information and respond to customer inquiries o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform Qualifications:
• 3+ years of experience providing Customer Support o Preferably on complex software platforms • Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting: o Python, PowerShell, and/or Bash • Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus Active TS/SCI Security Clearance Job Type: Full-time