IT Support Network Engineer - Contractor

Job Responsibilities:

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
• Manage IT asset management, IT hardware configuration and hardware/software deployment
• Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting
• Create and maintain IT document
• Assist IT Engineer with IT Operational tasks
• Monitor and maximize the efficiency and security of current networks
• Troubleshoot network problems and maintain network availability, security, and performance
• Install, configure, and maintain network devices
• Maintain and create network documents
• Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions
• Implementing disaster recovery procedures
• Other IT related tasks and projects Manager assigns

Requirements:

• 5+ years of experience as an IT support Engineer
• 5+ years of experience as a network administrator supporting mid-large size companies
• 5+ years of hands-on experience maintaining and implementing network infrastructure
• 5+ years of experience supporting end users with network issues
• Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone
• Solid working experience with various networking protocols
• Strong documentation and organizing skills
• Excellent communication skills – both written and verbal (Strong plus if bilingual in Mandarin)
• Great project management and time management skills
• Strong analytical and troubleshooting skills
• Business awareness and great service attitude
• Great team player and ability to follow instructions
• Networking certifications

Nice to have:

• 5+ years of experience in planning, designing, and analyzing network
• Strong understanding of security and networking best practices to protect company infrastructure
• Strong physical and software network troubleshooting skills for complex environment
• Experience with various brands of network devices (Strong plus if familiar with H3C devices)