Business Analyst – Help Desk & Benefits Systems Support

Dear Partner,

Good Morning ,

Greetings from Nukasani group Inc !, We have below urgent long term contract for Business Analyst – Help Desk & Benefits Systems Support, Jackson, MS, Onsite  "immediately available for interviews, could you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details AND Skill Matrix, immediately. If you are not available, any referrals would be greatly appreciated.

Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you.

Candidate Submission Format - needed from you
Full Legal Name
Personal Cell No ( Not google phone number)
Email Id
Skype Id
Interview Availability
Availability to start, if selected
Current Location
Open to Relocate
Work Authorization
Total Relevant Experience
Education./ Year of graduation
University Name, Location
Country of Birth
Contractor Type

Last five digits of SSN
LinkedIn ID
Home Zip Code

Job Tittle: Business Analyst – Help Desk & Benefits Systems Support
Location : Jackson, MS, Onsite
Rate: Best competitive rate

Position Overview

The Client is seeking two experienced Business Analysts to support the Success Data Conversion Project. This position serves as the primary point of contact for end users experiencing system and help desk-related issues while supporting business operations and technical teams throughout the project.

The ideal candidate will have experience supporting public assistance benefit systems, troubleshooting application issues, documenting incidents, and working with cross-functional business and technical stakeholders.

After successfully completing six weeks of mandatory onsite training in Jackson, MS, the position will transition to a remote work arrangement.

Key Responsibilities

• Serve as the primary contact for users experiencing application and help desk issues.
• Diagnose software and system-related problems and provide timely resolutions.
• Document, prioritize, and track support requests using JIRA, email, and other tracking tools.
• Analyze incidents and identify root causes to support continuous system improvements.
• Escalate complex or recurring issues to management when appropriate.
• Collaborate with DHS program staff and technical teams to resolve business and system issues.
• Perform manual data corrections and support data conversion activities.
• Maintain detailed documentation of incidents, resolutions, and business processes.
• Communicate effectively with users while providing exceptional customer support.

Required Qualifications

• Minimum 5 years of experience supporting automated eligibility systems for one or more of the following:
  • SNAP
  • TANF
  • Employment & Training (E&T)
• Strong experience providing help desk or application support.
• Experience diagnosing software and system issues.
• Experience working with ticketing systems and incident management.
• Excellent verbal and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Advanced experience with Microsoft Windows.
• Experience supporting Windows-based PC environments.

Preferred Qualifications

• Experience with JIRA.
• SQL Server knowledge.
• Mainframe experience.
• Linux experience.
• ADABAS experience.
• Data Quality or testing experience.
• Certified Business Analysis Professional (CBAP) or similar Business Analyst certification.

Work Environment

• First 6 weeks: Mandatory onsite training in Jackson, Mississippi
• After successful training: Remote work arrangement
• Occasional overtime may be required based on project needs.

Best,

Bhavani
Recruiter | IT & Digital Marketing

P:
540 W Galena Blvd, Suite 200
Aurora, IL 60506