Help Desk Representative - Mid with Security Clearance

Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Representative
LCAT: Mid
Location: SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN Command J2 Required clearance: No Required education: Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. Required Experience: * Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems. * Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required. * Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues. * Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices. * Strong skills in incident resolution, remote desktop support, and end-user assistance are required. Desired Qualifications: * CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate. ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: * Excellent medical, dental, and vision benefits * PTO * 11 paid federal holidays * Tuition assistance * Paid military-reserve leave * Paid parental leave for birth or adoption * 401k matching up to 5 percent of the base salary * Flex time * Company-paid short-term disability, long-term disability, and life insurance.