Telecommunications Account Manager

Covista seeks an Account Management Representative to support business clients using our voice and data solutions. In this role, you'll manage a portfolio of telecom accounts, acting as the primary contact for service questions, changes, and issue resolution. You'll assess client communication needs, recommend tailored solutions, coordinate with technical teams, and ensure reliable connectivity. Responsibilities include renewals, upselling, and maintaining accurate CRM records. You'll thrive in a customer-focused, technical environment with opportunities to deepen telecom, networking, and customer support skills as you grow your career.

Responsibilities

• Manage and grow a portfolio of business telecom accounts for Covista
• Serve as primary point of contact for client inquiries, service changes, and issue resolution
• Consult with clients to understand communication needs and recommend voice and data solutions
• Coordinate with technical and support teams to ensure smooth implementation and service delivery
• Monitor account performance, usage, and satisfaction; identify upsell and renewal opportunities
• Prepare proposals, quotes, and service agreements aligned with client requirements
• Maintain accurate records in CRM systems and document all client interactions
• Track and report on account metrics, retention, and revenue growth
• Educate clients on Covista products, features, and best practices
• Support continuous improvement of account management and customer service processes

Required Skills

• Account management
• B2
• B customer service
• Telecommunications products and services
• Voice and data solutions
• CRM software (e.g., Salesforce)
• Sales and upselling
• Contract and proposal preparation
• Technical troubleshooting coordination
• Written and verbal communication
• Data analysis and reporting