Human Resources Generalist - Medical Office

As our HR Generalist, you’ll be the engine behind the day-to-day employee experience in a fast-moving, 24/7 environment. You’ll support field EMS crews, dispatch, fleet, and administrative teams by keeping the employee lifecycle running smoothly — from hire to payroll to promotion and beyond. In this hands-on role, you’ll handle the real stuff — employee relations, payroll, benefits, administrative, and recruiting support — while also helping us modernize how HR provides support across the organization.

Job Title

HR Generalist
Employment Type:
Full-Time, Non-Exempt Schedule: M-F 9/80 (every other Friday off), occasional flexibility to support a 24/7 operation or community events
Salary Range:
$25.00/hr - $29.00/hr
Payroll & Core HR Operations
Run and process payroll for a multi-shift, hourly workforce. Manage HRIS data entry and ensure accuracy across systems. Generate routine HR and payroll reports for leadership. Recruiting & Workforce Support
Assist with recruiting efforts for EMTs, paramedics, dispatchers, fleet, and corporate roles.

Support workforce planning needs in partnership with operations. Track hiring metrics and identify opportunities to improve time-to-fill. Assist with new hire orientations that connect employees to our mission, expectations, and culture. Coordinate pre-employment processes including background checks and new hire paperwork. Ensure employees are properly set up in payroll, benefits, and HR systems. Assist with employee engagement initiatives and recognition programs. Employee Relations & Performance Support
Coach supervisors on performance management basics and policy application.

Assist with corrective action documentation and performance improvement plans. Track trends in employee relations matters and escalate as appropriate. Compliance, Policy & Process Improvement
Ensure compliance with federal, state, and local employment laws. Support policy updates and handbook revisions. Assist with audit preparation and regulatory reporting. Identify inefficiencies in HR processes and recommend improvements. Support implementation of new HR tools and systems as part of our department transformation.

Bachelor’s degree in business administration, Human Resources Management, or related field with 2+years experience in a Generalist role. Ability to run payroll and supporting hourly or shift-based employees. HR certifications (PHR, SHRM-CP, etc.) You’ll help strengthen and modernize HR processes. You’ll build a strong operational foundation with room to grow into Senior HR Generalist or HRBP roles. If you’re detail-oriented, people-focused, and ready to grow your HR career in a mission-driven organization, we’d love to meet you.

Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.