Regional Health Care Associate Support Specialist

POSITION TITLE: Regional Health Care Associate Support Specialist

LOCATION: Primary work site in Manchester, Exeter or Derry, NH. Covering the NH region, including Keene, NH.

HOURS: Full Time , 37.5 hours/week, Hourly (Non-Exempt)

UNION MEMBERSHIP: This position is represented by MSEA union in ME

POSITION PURPOSE:

The Regional Health Care Associate (HCA) Support Specialist supports health centers by facilitating onsite training of new and tenured staff. The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs. When supporting sites, the support specialist will serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care. Perform clinical support, front desk, and administrative functions in health centers.

This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team). Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.