Quick overview
Job description
Responsibilities
- Client Success & Strategy - Develop and execute adoption strategies and implementation plans for enterprise partners. Build strong trust-based relationships with clients, ensuring their success and continuous growth.
- Education & User Retention -Deliver impactful training sessions and demos tailored to executive teams and end-users. Create engaging educational content and resources to support user adoption.
- Collaboration & Innovation - Act as a liaison between clients and CLO’s global development teams, providing workflow insights and technical feedback. Participate in beta testing, feature feedback, and workflow investigations to influence product evolution.
- Event & Engagement -Lead user engagement initiatives, including conferences, workshops, and community-building events.
- Onsite & Remote Support - Provide hands-on support during client projects, both onsite and virtually, ensuring smooth implementation and troubleshooting.
Requirements
- Minimum 2+ years of experience in the fashion industry with strong knowledge of garment construction and pattern-making.
- Ability to quickly learn and adapt to new software; familiarity with 2D or 3D CAD tools is a plus.
- Strong investigative, problem-solving, and communication skills.
- Self-driven, collaborative, and adaptable in fast-paced environments.
- Humility, transparency, accountability, and curiosity.
- Strategic thinker with a passion for improving client partnerships and delivering measurable value.
- Willingness to travel frequently; local or relocation-ready.
Plus if you have
- Language proficiency in Spanish or Portuguese is a plus
- Participating in Beta Testing, Bug Reporting & Technical Feedback to the Development Team
- Working with our clients, and developers, to pitch new features for development
- Creating 3D Content for User Engagement, Social Media, etc.
- Planning & Leading User Events (from Training, to User Conferences)
Benefits
- Healthcare Coverage (Medical/Dental/Vision Insurance)
- Paid parental and caregiving leave
- Retirement Plans including company match
- Work From Home Allowance
- Commuters Benefit
- Paid-Time Off
- 10 paid holidays plus company wide office closure
- Sick Days
- Flexible Work Hours
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