Customer Service Representative - Filtration Products - Delhi, OH

•    Respond promptly to customer inquiries by phone, email and customer portals
•    Prepare accurate customer quotations, including pricing, discounts and shipping charges in accordance with company guidelines
•    Enter customer orders in company ERP system with a high level of accuracy
•    Monitor and expedite customer orders to help meet required and promised delivery dates
•    Follow-up on quotes and make outbound calls to support sales growth and customer relationships
•    Identify areas to up-sell and cross-sell products and solutions based on customer needs
•    Attend meeting or educational activities to stay up to date on the latest developments with the products
•    and more

Preferred Education and Experience
•    3+ years of customer service or inside sales experience in filtration, industrial distribution or a related industry
•    Proficient with Microsoft office, as well as email and other business software, with Trend ERP experience a plus
•    Clear and concise verbal and written communication skills
•    Ability to work effectively both independently and as part of a team
•    Strong organizational skills with the ability to multi-task and prioritize in a fast-paced environment
•    Excellent time management skills
•    Sound judgement and decision-making skills