Dynamics 365 Customer

XPT Software Australia Pty Ltd Contract

Dynamics 365 Customer

Melbourne, Australia Posted on 05/20/2026

• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
• We have 120+ technocrats in Australia working at our client locations.
• XPT Software Australia is part of group companies which has global presence across India & Europe.
• We have served 100+ clients globally, fulfilling their onsite offshore needs.

Job Description Technical Lead - Dynamics 365 Customer Insights Journeys & Power Pages Roles and Responsibilities

• Lead the design and implementation of solutions using Dynamics 365 Customer Insights - Journeys (Real-time Marketing) and Power Pages (Power Portal).
• Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management.
• Design and develop Power Pages portals with custom UI, authentication, and role-based access.
• Provide technical leadership and mentorship to development teams; enforce coding standards and best practices.
• Translate business requirements into technical design documents and scalable architecture.
• Configure and customize:
  
  • Customer Insights Journeys (segments, triggers, journeys, forms, emails)
  • Power Pages (Liquid templates, web roles, content, site settings)
• Develop custom solutions using:
  
  • Power Platform (Power Automate, Power Apps)
• Integrate Dynamics 365 with external systems and third party applications using APIs, Azure services, or middleware.
• Implement security models, including authentication (Azure AD B2C, external identity providers) and authorization.
• Drive CI/CD implementation, environment management, and deployment strategies using Azure DevOps.
• Conduct technical reviews, code reviews, and solution validations.
• Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.
• Ensure compliance with data privacy, governance, and performance standards.
• Dynamics 365 Customer Insights - Journeys (Real time Marketing).
• Power Pages (Power Portal) development.
• Expertise in Microsoft Dataverse and data modeling.
• Proficiency in:
  
  • Liquid templating
  • Power Platform tools (Power Apps, Power Automate)
  • REST APIs, Azure Functions, Logic Apps
  • Security frameworks, authentication (OAuth, Azure AD B2C), and role based access
  • Solution design, architecture, and technical leadership
  • DevOps practices, CI/CD pipelines, and environment management
  • Problem solving, analytical, and debugging skills
  • Communication and stakeholder management abilities

Preferred Skills

• Microsoft certifications such as: MB-260 (Customer Data Platform Specialty)
  • Experience with Customer Data Platforms (CDP) and customer data unification.
  • Exposure to AI driven personalization and customer analytics.
  • Knowledge of event management modules in Customer Insights Journeys.
  • Experience with Azure Integration Services (Service Bus, API Management).
  • Familiarity with front end frameworks and UX best practices.
  • Experience working in Agile/Scrum environments.
  • Domain experience in industries like Retail, BFSI, Healthcare, or Telecom.