Analyst Tour & Revenue Optimization

Job Description:

This analyst position supports the Tour and Revenue Optimization team by maintaining the analytical foundation used to align tour demand, guest quality, sales and marketing performance, tour-grid capacity, room inventory, staffing, and financial objectives. The role produces reliable insights, leverages AI-driven efficiencies, performance reporting, dashboards, and actionable recommendations that help leaders optimize tour slot allocation, improve yield and profitability, and identify opportunities or risks earlier. Working across Sales, Marketing, Business Management, Yield Management, Dispatch, and site operations, the Analyst also promotes accurate data, consistent reporting, and efficient processes across regions.

Why Team Members Love Working Here?

• Driven base pay plus monthly performance incentives
• Get your earned pay any time before payday through DailyPay*
• Medical, Dental, and Vision benefits starting on Day One
• Generous Vacation Time Off Program and Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Essential Job Functions:

• Develop, sustain, and review reports to aid Tour & Revenue optimization leaders in directing the business for both immediate and future periods.
• Analyze regional demand, marketing initiatives, program efficiency, geography, sales performance, and potential revenue to recommend tour waves and slot allocations that improve yield and profitability.
• Develop and maintain forecasts for arrivals, tours, room inventory, staffing, and other capacity requirements; compare budget, forecast, and actual results to identify emerging opportunities and risks.
• Monitor tour and revenue performance through recurring reports on important metrics, variance analysis, and trend reviews, translating complex findings into clear recommendations for business leaders and site teams.
• Create and distribute accurate dashboards, performance reports, ad hoc analyses, PowerPoint presentations, and executive-ready insights using tools such as Excel, Cognos, and Hyperion.
• Identify operational challenges and process-improvement opportunities; support timely resolution and implement scalable solutions that improve resource allocation, revenue growth, profitability, and efficiency.
• Maintain standardized reporting templates, process documentation, and shared resources to improve consistency, transparency, and ease of use across the team and regions.
• Conduct regular audits of tour data, room-inventory usage, bookings, and reporting outputs to ensure alignment with revenue-management goals, business rules, and data-quality standards.
• Participate in collaborator meetings, communicate performance insights clearly, and support special projects as needed.
• Work with Coordinators to keep tour-grid, tour-slot, room-inventory, package, and tour-coding data accurate. Use systems like VOICE, Clarity, and Concierge. This supports efficient scheduling and inventory management.
• Understand various systems of record, including Voice, Chorus, and Clarity.
• Apply AI to gain efficiency and enhance the quality of work.
• Represent the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
• Complete all required Company training/compliance courses assigned.
• Adhere to established guidelines and maintain compliance with all policies and procedures.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:

• Proficiency in Windows, Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Strong analytical skills.
• Effective communication abilities.
• Ability to set priorities and handle multiple requests in a dynamic environment.
• Flexible work schedule to include nights, weekends, and holidays.
• BA/BS/Bachelor's Degree

Preferred Qualifications:

• Accounting or Finance Experience.
• Vacation Ownership experience.
• Advanced Excel Experience.
• Experience with Hyperion, Oracle, and/or Cognos.
• SQL, VBA, or other programming languages.