Help Desk Support

Description

We are looking for a Help Desk Support specialist to join our team in Greenville, South Carolina. This is a Contract position for someone who enjoys solving day-to-day technical issues, supporting end users, and delivering dependable service in a fast-paced environment. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep staff productive and systems running smoothly.

Responsibilities:

Provide timely assistance to users by addressing incoming service desk requests and resolving technical problems efficiently.

Support the setup, installation, and routine updating of software applications and user accounts across the organization.

Record troubleshooting steps, resolutions, and follow-up details accurately to maintain complete support documentation.

Identify issues that require advanced intervention and route them to the appropriate technical resources without delay.

Deliver attentive, user-friendly support while maintaining a high standard of customer service in every interaction.

Troubleshoot common problems related to Microsoft Windows environments, including Windows 10 and standard desktop applications.

Assist with access-related requests and basic user administration tasks within Active Directory.

Manage multiple support needs independently while prioritizing work to meet response expectations.

Requirements

Prior experience in a help desk, service desk, or technical support position.
Working knowledge of Microsoft Windows, including Windows 10, and common office productivity software.
Familiarity with service desk ticketing processes and day-to-day incident handling.
Basic troubleshooting skills with the ability to diagnose and resolve routine technical issues.
Experience supporting user accounts and access requests in Active Directory.
Strong verbal and written communication skills with a consistent customer-service mindset.
Ability to work independently, stay organized, and manage time effectively in a Contract role.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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