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Temporary/CasualTechnology

119042/119043 3rd line Citrix SME

CBS ButlerCity, Newcastle Upon Tyne🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeOn Site
LocationCity, Newcastle Upon Tyne, United Kingdom
Active DirectoryVMwareWindows ServerITIL

Job description

3rd Line Citrix SME x 2

+ Newcastle or Preston based

+ SC cleared roles

+ Inside IR35

+£350 to £400 per day

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

Key Responsibilities
  • Provide 3rd Line support for complex Citrix incidents and problems.
  • Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
  • Lead technical investigations, troubleshooting and root cause analysis.
  • Manage and optimise Citrix policies, profiles and end-user experience.
  • Support patching, upgrades, migrations and infrastructure improvements.
  • Work closely with architecture, engineering and cross-functional teams.
  • Proactively identify and resolve defects and recurring issues.
  • Maintain strong customer service and operate in line with ITIL and service management processes.

Essential Skills & Experience
  • Proven experience in a Third Line/Senior Infrastructure Support role.
  • Strong hands-on experience with:
    • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
    • Citrix Cloud
    • NetScaler ADC
    • Citrix WEM
    • Windows Server, Active Directory and Group Policy
    • FSLogix
  • Experience supporting VMware, Hyper-V and/or XenServer environments.
  • Strong knowledge of Windows 10 and Windows 11.
  • Experience with ITIL and enterprise support models.
  • Excellent problem-solving and communication skills.
  • Active SC Clearance is essential.

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