Quick Overview
Job Description
Join us at Accor, where life pulses with passion!
Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work.
We are looking for a friendly and enthusiastic team member who is passionate about creating memorable guest experiences and delivering exceptional service.
Hospitality is a work of heart,
Join us and become a Heartist®.
As Night Auditor, you will perform end of day accounting tasks in preparation for the next day’s trading while assisting guests with late night inquiries. When the rest of the hotel is asleep, the Night Auditor stands as the calm and composed point of contact for any situation.
Primary Responsibilities
- Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
- Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
- Assist the day team with their operations, ensuring a seamless guest experience that extends throughout the entire day and night
- Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
- Handle guest complaints in a positive manner and escalating as required
- You will be an independent worker who can take initiative and excel without constant supervision
- Prior experience in Night Audit and/or Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions is highly beneficial
- Quick-thinking problem solver, putting the guest's needs at the forefront, and taking pride in crafting and delivering memorable guest experiences
- Capable of embracing a flexible rotating schedule, including weekends and public holidays
- Previous customer service or hospitality experience highly regarded
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Be reliable, well-groomed and have excellent attention to detail
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
*Please note, visa sponsorship is not available for this role. Only applicants with working rights in Australia will be considered.